# LADY CAROLINA PENUELA PINTO Melbourne, Australia Email: caromarketing2022@gmail.com Phone: 0404693988 ## Target Occupation Office Manager (ANZSCO 512111) ## Professional Profile Office operations and business support professional with extensive experience coordinating administrative, financial, and cross-functional workflows across Colombia and Australia. Demonstrated ability to supervise teams, standardize procedures, manage documentation systems, coordinate stakeholders, and implement digital tools to improve business efficiency, transparency, and reporting quality. ## Core Competencies - Office operations management - Business support and administrative supervision - Financial-admin workflow coordination - Documentation governance and records control - Supplier and subcontractor coordination - Team coordination and cross-functional communication - Process improvement and systems implementation - Stakeholder and client communication support ## Professional Experience ### Utility Solutions Group (USG) - Australia Office Operations / Business Support Manager (Part-time) Aug 2024 - Present - Leads Business Support function and supervises administrative staff (2 direct reports) - Coordinates office resources and operational workflows to support continuity and performance - Oversees invoicing workflows and supports financial data integrity for reporting and decisions - Coordinates cross-functional communication between operations, finance, and client-facing teams - Centralizes project/admin documentation for accounting and management systems - Coordinates supplier credit processes and related financial documentation flows - Drives process improvements through AroFlo and digital workflow standardization - Oversees communication, training-support, and administrative process compliance ### PHIXEL Manufacturing Solutions Pty Ltd - Australia Co-founder, Operations and Business Coordination (Part-time) Jul 2023 - Feb 2025 - Coordinated subcontractor network including metal manufacturing contractors, powder-coating providers, and material suppliers - Directed delivery workflows across in-house workshop execution and outsourced production partners - Co-led operations and business delivery with company leadership across quoting, execution, and fulfillment - Coordinated contractor onboarding and prepared payroll-support documentation for accountant processing - Managed workflow tracking and execution across suppliers and projects ### ARKI Creations - Australia Business Owner, Operations / Administration / Sales Support (Part-time) Sep 2020 - Sep 2023 - Managed supplier, production, and fulfillment workflows - Maintained order documentation, customer communication, and process continuity - Coordinated contractor engagement and prepared payroll/payment support for accountant processing - Supported process adaptation and operational continuity during COVID period ### Technical Training Australia (TTA) - Australia Administrative and Marketing Support (Contract, Part-time) May 2023 - Oct 2023 - Supported communication materials and workflow coordination tasks - Assisted delivery support across team activities ### Editorial Comunitaria Motor Comunicador S.A.S. (Rodar Bogota) - Colombia General Director / Co-Founder Feb 2017 - Oct 2019 - Led multidisciplinary team workflows and publication operations - Managed external stakeholders including funding partners, print subcontractors, and distribution network - Coordinated edition-by-edition execution, logistics, and operational readiness - Coordinated contractor hiring inputs and prepared payroll-support documentation for accountant processing ### Archivo General de la Nacion - Colombia Project Coordinator (Contract) Aug 2017 - Dec 2017 - Coordinated a 6-person delivery team for institutional content projects - Managed internal/external stakeholder communication, timeline control, and reporting - Coordinated contractor hiring inputs and prepared payroll-support documentation for accountant processing ### Cathedral Diseno y Construccion - Colombia Project Coordination and Operations Lead 2014 - 2020 - Coordinated clients, curator follow-ups, technical drafters, and architect leads - Acted as operational bridge between technical, commercial, and delivery teams - Supported workflow standardization, onboarding, and administrative controls ### Universidad Manuela Beltran - Colombia Film and TV Producer (Full-time) Jul 2012 - 2013 - Led audiovisual area coordination with engineers, designers, and pedagogical teams - Managed end-to-end technical planning, production workflows, and delivery follow-up ### Additional Roles - Colombia - LIOMUNDO / MadebyLio (2016-2019) - Colsubsidio (2015-2016; 2017) - BiblioRed (2011-2012) - Falabella (2008-2010) ## Education ### Graduate Diploma of Management (Learning) Australian Institute of Professionals, Australia 2024 - 2026 (In progress) ### Diploma of Marketing and Communication (BSB50620) Business College at IH (IH Sydney Training Services), Australia 2024 ### Certificate IV in Marketing and Communication (BSB40820) Business College at IH (IH Sydney Training Services), Australia 2023 ### Professional in Film and Television Direction and Production Universidad Manuela Beltran, Colombia 2011 ### Diploma - Web 2.0 Teaching Strategies Universidad Manuela Beltran, Colombia 2013 ### General English Program Ability English, Australia 2018 ### High School Diploma (Bachiller Academico) I.E.D. San Juan Bautista de La Salle, Colombia 2005 ### AutoCAD 2D and 3D SENA, Colombia 2008 ## Tools and Systems - Microsoft 365 (Excel, SharePoint, Teams, Outlook) - AroFlo - Xero - Notion - HubSpot - Google Analytics 4 (GA4) - WordPress - Adobe Creative Cloud - Canva - ChatGPT / OpenAI tools ## Additional Information - Experience across Colombia and Australia - Strong cross-functional coordination in operational environments - Experience in project-based, contract, and independent business contexts