# LADY CAROLINA PENUELA PINTO Melbourne, Australia Email: caromarketing2022@gmail.com Phone: 0404693988 ## Target Role Office Manager (ANZSCO 512111) ## Professional Summary Operations and administration professional with cross-functional experience across Colombia and Australia in office coordination, financial-administrative workflow control, stakeholder communication, and process improvement. Strong background in documentation governance, team coordination, digital systems implementation, and business support functions in project-driven environments. ## Core Capabilities - Office operations and business support management - Administrative and financial workflow coordination - Team supervision and task execution control - Documentation governance and compliance support - Internal and external stakeholder communication - Supplier and subcontractor coordination - Process standardization and continuous improvement - Digital systems adoption and workflow automation ## Career Timeline (No Occupation Gaps) - 2005: High school graduation (Colombia) - 2006-2011: Film and Television studies (Universidad Manuela Beltran) - 2008: AutoCAD training (SENA) - 2008-2010: Sales Assistant (Falabella, part-time) - 2011-2013: Early professional media/education coordination phase - 2012-2013: Full-time producer role at Universidad Manuela Beltran - 2014-2020: Project coordination and operations role (Cathedral) - 2016-2019: Parallel consulting/projects (LIOMUNDO, Rodar, public contract) - 2020-2023: ARKI Creations operations and administration (Australia) - 2023-2025: PHIXEL business operations and subcontractor coordination (Australia) - 2024-Present: USG business support, office operations, and admin-finance coordination ## Professional Experience ### Utility Solutions Group (USG) - Australia Office Operations / Business Support Manager (Part-time) Aug 2024 - Present Evidence status: Strong role-definition evidence (org chart + JD), contract confirmation pending - Leads Business Support function and supervises administrative staff (2 direct reports) - Coordinates office resources (technology and physical operations) to support continuity and efficiency - Oversees invoicing workflows, financial data capture, and admin-finance process alignment - Acts as liaison across operations, finance, and client-facing teams - Centralizes documentation from managers (hours, project status, progress updates) for accounting and admin systems - Supports credit application processes with suppliers and financial coordination requirements - Oversees record-keeping and procedural controls for office governance and reporting quality - Drives workflow improvements through AroFlo and digital process standardization - Supports internal communication, onboarding, training schedules, and compliance-related records ### PHIXEL Manufacturing Solutions Pty Ltd - Australia Co-founder, Operations and Business Coordination (Part-time) Jul 2023 - Feb 2025 Evidence status: Pending certification package - Coordinated subcontractor network including metal manufacturing contractors, powder-coating providers, and material suppliers - Directed delivery workflows across in-house workshop execution and outsourced production partners - Co-led operations and business delivery with company leadership across quoting, execution, and fulfillment - Coordinated contractor onboarding and prepared payroll-support documentation for accountant processing - Managed client communication, execution timelines, and operational follow-up ### ARKI Creations - Australia Business Owner, Operations / Administration / Sales Support (Part-time) Sep 2020 - Sep 2023 Evidence status: Partial (ABN evidence available) - Coordinated suppliers, production, and fulfillment workflows - Managed order records, customer communication, and workflow continuity - Maintained digital sales channels and documentation process controls - Coordinated contractor engagement and prepared payroll/payment support documentation for accountant processing ### Technical Training Australia (TTA) - Australia Administrative and Marketing Support (Contract, Part-time) May 2023 - Oct 2023 Evidence status: Pending certification - Supported communication and operational support materials - Assisted workflow coordination across team deliverables ### Editorial Comunitaria Motor Comunicador S.A.S. (Rodar Bogota) - Colombia General Director / Co-Founder Feb 2017 - Oct 2019 Evidence status: Certified - Led multidisciplinary team workflows and production cycles - Managed funding stakeholders, print subcontractors, and distribution operations - Coordinated edition-by-edition execution and logistics readiness - Coordinated contractor hiring inputs and prepared payroll-support documentation for accountant processing - Maintained cross-area communication between editorial, design, operations, and commercial activities ### Archivo General de la Nacion - Colombia Project Coordinator (Contract) Aug 2017 - Dec 2017 Evidence status: Certified - Coordinated 6-person delivery team for institutional content outputs - Managed internal and external stakeholders to ensure timeline and quality compliance - Controlled workflow reporting and documentation traceability - Coordinated contractor hiring inputs and prepared payroll-support documentation for accountant processing ### Cathedral Diseno y Construccion - Colombia Project Coordination and Operations Lead 2014 - 2020 Evidence status: Certified - Coordinated client communication, curator follow-ups, technical drafters, and architect leads across concurrent projects - Acted as operational bridge between commercial, technical, and delivery teams - Supported onboarding, training, and standardized workflow execution - Maintained administrative and project documentation order and follow-up ### Universidad Manuela Beltran - Colombia Film and TV Producer (Full-time) Jul 2012 - 2013 Evidence status: Certified - Led audiovisual area coordination with engineers, designers, and pedagogical teams - Managed end-to-end planning of technical setups, recording resources, and production workflows - Coordinated team execution and delivery tracking for academic and external project outputs ### Additional Supporting Roles - Colombia - LIOMUNDO / MadebyLio (2016-2019): coordination of marketing-support workflows and external activities - Colsubsidio (2015-2016; 2017): teaching/service-provider engagements - BiblioRed (2011-2012): workshop/community coordination activities - Falabella (2008-2010): early retail operations/customer service foundation ## Education ### Graduate Diploma of Management (Learning) Australian Institute of Professionals, Australia 2024 - 2026 (In progress) ### Diploma of Marketing and Communication (BSB50620) Business College at IH (IH Sydney Training Services), Australia 2024 ### Certificate IV in Marketing and Communication (BSB40820) Business College at IH (IH Sydney Training Services), Australia 2023 ### Professional in Film and Television Direction and Production Universidad Manuela Beltran, Colombia 2011 ### Diploma - Web 2.0 Teaching Strategies Universidad Manuela Beltran, Colombia 2013 ### General English Program Ability English, Australia 2018 ### High School Diploma (Bachiller Academico) I.E.D. San Juan Bautista de La Salle, Colombia 2005 ### AutoCAD 2D and 3D SENA, Colombia 2008 ## Tools and Systems - Microsoft 365 (Excel, SharePoint, Teams, Outlook) - AroFlo - Xero - Notion - HubSpot - Google Analytics 4 (GA4) - WordPress - Adobe Creative Cloud - Canva - ChatGPT / OpenAI tools ## Evidence Snapshot (Internal) - Strong: Role evidence for USG office/business support scope (org chart + job description) - Strong: Long-term operations and coordination history across multiple projects - Pending: Some Australia employer letters/contracts for full formal consolidation